Considering how interactions flow - whether in-person or in an app/web system with empathy as a focal concern.

Presented by Brad Colbow at last week's M3 conference. Paging through this deck is rather entertaining - would have loved to have seen Brad present this live. I couldn't agree with the core thesis more: to provide a good user experience, first you have to care.   M3...

While using Google+ to setup a brand page for Lean Into Art - I noticed an interesting situation. The "finish/complete" screen tells me two things at once. First I see a message that I should know that I'm now using Google+ as a "page" user. Second, I see another message...